FAQs
What is Yum?
Yum deliveries is Nairobi's premier online food ordering service. We enable customers to browse through the menus of a wide range of Nairobi restaurants, place an order and pay - directly online. We know that life in Nairobi is hectic, and we strive to make it easier for you.
When is Yum Open?
Yum is open 7 days a week from 9:00am to 9:00pm on weekdays and 10:00am to 9:00pm on weekends. Each restaurant has their own set of hours as well though. In order to place an order, Yum must be open and the restaurant must be open.
Where can I use Yum?
You can use Yum anywhere in Nairobi.
Can I order from a restaurant that's not listed?
No, unfortunately not. But if you have a restaurant you really like that is not listed - tell them to get in touch with us so we can sign them up - or shoot us an email with their contact detail and we will reach out to them ourselves.
Can I order from more than one restaurant?
Yes, of course! You will however have to place a new order to do so. Keep in mind that you will be charged delivery fee again if you place a second order with a different restaurant.
How can I find my order status?
If you have any concerns about your order status,call or email Customer Care. We'll tell you where your food is!
How do I know that Yum has received my order?
Yum will send you an email and a text message confirmation immediately after receiving your order. This email indicates that we are processing your request and will have your food to you as fast as possible.
Can I change my order after placing it?
It depends on how far in the process your order is. Give Customer Care a call and let us know what changes you would like to make. We'll do everything in our power to make it happen.
What can I do if I receive my food and discover that there is a problem with my order?
Get ahold of Customer Care and we'll work out an appropriate solution.
Can I change my primary neighborhood Address?
Yes, of course. Simply go to the upper right corner of the screen and click "My Account - > Update Primary Address".
How do I pay?
You can pay online using mpesa or credit-card or choose to pay cash on delivery.
Do you give out receipts?
We send out e-mail confirmation that works as receipts. If you wish a receipt in PDF format for accounting purposes, simply shoot an e-mail to [email protected] and we'll sort you out as fast as possible.